What are Pre-orders?
Pre-orders are advance purchases made on new merchandise that is scheduled to be shipped at a future date. They are a great way to guarantee that an item will not be sold out upon arrival to our store. Each collection or item available for pre-order will have its own specific shipping date. These dates are not guaranteed, but we will do our best to update our site with any changes.
Returns & Cancellations
All items can be returned if they meet our Return Policy requirement. Cancellations are permitted.
We suggest that pre-ordered items be ordered separately from “in-stock” orders, as in stock merchandise can be shipped immediately. If you combine in-stock and pre-order items into one purchase, all items will be shipped when the pre-order is fulfilled.
YOUR CREDIT CARD WILL NOT BE CHARGED UNTIL YOUR PRE-ORDER IS SHIPPED Please note that we cannot charge your card and complete your order if your card expires between the date you pre-ordered the item and the date the item becomes available. Please ensure that your billing and contact information are current at all times.
If you have any questions or concerns, please write us or call us toll free 1-888-335-5077.