2nd Day Air
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FAQ

Please click on the questions to view the answers:

1. What types of payments do you accept?
2. What if I get the outfit and it doesn't fit?
3. How can you offer prices lower than the wedding stores?
4. How can I track the status of my order?
5. How do I get a catalog?
6. Can I visit your local store?
7. Where are your products made?
8. Do your sizes run big / small? The size chart provided shows that I need a different size than normal.
9. Can I receive swatches of the products?
10. Can you customize colors and sashes?
11. How to choose a flower girl dress?
12. Do you have a flower girl dress checklist?
13. Is the website secure?
14. Do you price match?
15. I did not receive a confirmation or tracking email?

1. What types of payments do you accept?
We accept Visa, Mastercard, American Express, Discover, and PayPal. Sorry, no personal checks.

2. What if I get the outfit and it doesn’t fit?
Simply return it and exchange it for the right one. See our Returns & Exchange Policy for details.

3. How can you offer prices lower than the wedding stores?
Our company negotiates factory direct pricing and maintains only an internet website for sales. So with practically no overhead, that’s how we can offer such fantastic prices.

4. How can I track the status of my order?
After your order is shipped, you will automatically receive an email from us with the tracking number.

5. How do I get a catalog?
We do not have a physical catalog available. All of our products are available on our website.

6. Can I visit your local store?
We do not have a store open to the public.

7. Where are your products made?
90% of our products are made in the USA.

8. Do your sizes run big / small? The size chart provided shows that I need a different size than normal.
They can run big or small. It depends on the manufacturer. We highly recommend following the size chart.

9. Can I receive swatches of the products?
Because we do not manufacture, we do not have swatches available.

10. Can you customize colors and sashes?
Yes, we can customize colors and sashes using our new Blossom designer line. You can choose your dress color, sash color and include/exclude optional flowers.

11. How to choose a flower girl dress?
Read article on: "Tips on Choosing a Flower Girl Dress"

12. Do you have a flower girl dress checklist?
Click here Flower Girl Dress Checklist

13. Is the website secure?
Yes, we have McAfee Secure which test and certifies daily to pass the “McAfee Secure” Security Scan. It helps address concerns about possible hacker access to confidential data, and the safety of visiting this site, the "live" McAfee Secure mark appears only when this site passes the daily McAfee Secure tests.

14. Do you price match?
Please see our Price Protection page.

15. I did not receive a confirmation or tracking email?
Check our list below if you do not already know how to remedy the issue with spam, bulk, or junk mail folders.

ISPs
Some email providers filter messages based on content, subject line, or the sender's address and may put your email into the a bulk or junk mail folder. Please make sure @pinkprincess.com is on your "approved sender" list or "whitelist" and/or in your "address book." Occasionally an ISP will institute mail controls that block your email completely without your knowledge. We often do not even receive notice of such a block. The only solution to this problem is for you to be aware what triggers your ISPs blockage and make sure they understand you want to receive our email.

Spam Blockers/Filters and Email Software
If you have recently installed a new email software or a new program to help defeat, make sure you check the settings. The "defaults" are often much more restrictive than you might wish. Please see our very general suggestions to get started.

Checking for Lost Mail
AOL Users:
Please check your "Spam" folder. If you find our email there, select the message and click "This is Not Spam." This will help future messages to get through. To avoid accidentally filtering our future messages:

  1. Click Mail in the toolbar at the top of your AOL window
  2. Select Block Unwanted Mail
  3. Click Custom Sender List
  4. Select Allow only the senders and domains listed below
  5. Enter this domain @pinkprincess.com
  6. Click Save
Hotmail Users:
Please check your "Junk email" folder. If you find our email there, select the confirmation message and click "Not Junk." This will help future messages to get through. To avoid accidentally filtering our future messages:
  1. Click Mail, then Options (next to the Help link)
  2. Click Junk email Protection
  3. Click Safe List
  4. Enter this domain: @pinkprincess.com
  5. Click Add
Yahoo Users:
Please check your "Bulk Mail" folder. If you find our email there, select the confirmation message and click "Not Spam." This will help future messages to get through.

Gmail Users:
Please check your "Spam" folder. If you find our email there, select the confirmation message and click "Not Spam." This will help future messages to get through.

Outlook 2007 Users:
  1. Select Actions from the top menu bar, then select Junk email followed by Junk email Options.
  2. Select Safe Senders, then Add.
  3. Type @pinkprincess.com.com and click OK.
  4. Type and click OK.
  5. Click OK.

** If you still have questions, please feel free to contact us.

Find out more on Flower Girl Tips