At PinkPrincess.com, we are confident you will be happy with the purchase of your little girl dress, boy suit, or accessory. However, if for any reason you are not satisfied with your purchase, we will assist you with a prompt return. We offer 100% money back guarantee (All shipping fees are non-refundable). **Exception: All Joan Calabrese, Christie Helene and Alfred Angeleo cancellations/returns will incur a 20% restocking fee. All sales are final for all jewelry and swimwear.
Prepaid Return Label
Mail your item(s) back free of charge using a return label that we e-mail you by following the returns procedure below. We allow up to 30 days to return the merchandise from received date. If you fill out your RMA form within 30 days of receiving your purchase, you will receive (1) prepaid label. If you place more than one order within a 30 day period, you will receive only (1) prepaid label. For example, if you placed two orders within a 30 day period, and you have already used (1) prepaid label to return the first order, you will not receive a prepaid label to return the second order. For U.S. 48 Contiguous States Only. For returned merchandise over $249 per order within 30 days, the following amounts will be deducted for the return label:
Other Returns Shipping Method
If you decide not to use the pre-paid label, you can return using any shipping method at your expense. When using another shipping method, please be sure to follow the returns procedure below.
If you want to exchange an item(s), you must place a new order online for the item(s) you wish to purchase. The original items will need to be returned by following the returns procedure below and the original credit card will be refunded, once the original items are returned and the proper procedures are followed. This will expedite the process so that you can receive the exchange items faster, and will ensure the correct items be sent without confusion.
Orders with Discounts
If the amount of merchandise kept after the return does not reach the minimum requirement for the original discount given in the order, the discount amount will be properly deducted from the refund. (example: If an order placed was originally discounted at 10% for over $125, and a return is made with the remaining order kept being less than $125, then the 10% discount will also be removed)
Sorry, any request for returns over 30 days of receiving the order will be refused, and no credit will be received.