At PinkPrincess.com, we are confident you will be happy with the purchase of your little girl dress, boy suit, or accessory. However, if for any reason you are not satisfied with your purchase, we will assist you with a prompt return. We offer 100% money back guarantee (All shipping fees are non-refundable).
**Exception: All Joan Calabrese, Christie Helene, Alfred Angelo, and Little Things Mean A Lot cancellations/returns will incur a 20% restocking fee. All sales are final for all jewelry and swimwear.Returns Procedure
All return merchandise must meet the following criteria or else they will be returned to the customer at the customer's expense:
- Before returning any merchandise, please fill out the Return Merchandise Authorization Form below within 30 days of receiving the merchandise.
- Within 3 business days, you will receive (via e-mail) a RMA# (Return Merchandise Authorization #) and an attached Pre-paid UPS Ground Return label (if requested).
- To print the Pre-paid UPS shipping label, you will need Adobe Acrobat Reader to open this file. To install Adobe Acrobat Reader, click on the icon to below.
- Print this label out and send out the package with the included e-mail to your local UPS Drop Off Location
- The returned item(s) must be shipped out within 1 week after receiving the RMA#. Write the return authorization number on the outside of the package and include the return form inside the package. If item is not shipped out in 1 week, a 20% restocking fee will be assessed. No refunds will be given for items received more than 20 days after a return authorization has been released.
- We are not responsible for any items lost or damaged in shipping, unless you use the prepaid UPS Shipping Label, in which the value of the package, up to $100, will be refunded if the UPS Claim is approved.
- Merchandise is in the same condition as when it was shipped to the customer, including but not limited to appearance, color, odor, etc.
- Merchandise must have original tag(s) attached.
- Merchandise must accompany its original protective covering, hangers, and/or similar accessories.
- All Return Procedures must be followed.
Additional Returns Information