RE: Lauren\'s experience
We truly apologize for any inconvenience with your purchase, Lauren.
Usually stock is received in multiple shipments, which means the dresses are manufactured at different times. Sometimes the color dye lots come a little different than the last order of dresses received.
While processing orders we double check the color and style details for an accurate match before shipping. In which case there is a matching issue, if our customer is able to, we reorder the size/s needed from our vendor in an exact match and wait for the arrival before shipping the order.
All color shades vary between vendors, without physically seeing the item it is very difficult to confirm the exact color match needed versus the actual color shade we offer.
The flower, however, should not have been smashed. If an item is received damaged beyond repair, we file a claim with the shipping company, in this case UPS. A replacement flower can be supplied if there is enough time for a second shipment before the event.